Reviews

First time underground pool owner here. Grateful Aqua Pools is in the neighborhood!! They graciously did everything they could to troubleshoot and help me learn. Shout out to NICKI!! She’s knowledgeable, helpful, patient, and kind. Superior customer...

I've been using Caribbean for water testing and chemicals, every time I go in its a couple hundred dollars... This year I started using AQUA and my waters been good and I've not spent a lot compared to last year... it feels like there not trying to over sell you chemicals, unlike Caribbean... thanks for being...

Aqua Pools was great! Very informative! Easy to work with. Very friendly also helped with good...

Aqua pool Did a great job with our pool. Tony and Jim were great to deal with and they are always very responsive. We appreciate...

Jim, the owner, is awesome. Super nice and very communicative. I wouldn’t go anywhere else for all my aquatic needs. Thanks for all the hard work everyone at Aqua Pools does. It doesn’t go...

Friendly staff with great knowledge they always come through would definitely recommend...

Staff is very knowledgeable and...

Gentleman at the counter was very helpful to a 1st time pool...

Fantastic business. Have used their services over 25 years. Reliable professionals couldn't ask for a better company to work...

Great products, great people. Highly...

They have EVERYTHING you need as far as parts go. Great customer service...

We’ve been entertaining the idea of a pool for the past few years. We first contacted Aqua Pools in the summer of 2019. They came highly recommended by several neighbors and friends. We had great initial conversations but we weren’t ready to make the plunge. We reengaged with multiple pool builders during the summer of 2020 during the Covid Peak. Out of the 4 pool builders we interviewed and researched, we went with Aqua Pools. We felt they were the most knowledgeable and experienced with Fiberglass Pools. They also didn’t try to pressure us to anything and listened to our ideas and what we wanted. We knew supply and demand was insane due to Covid and we weren’t sure what the install process was going to be like. We heard a couple of recent horror stories from friends using other pool builders in the area during the Covid mayhem so we were a bit nervous going into it. We worked with Tony from day 1 and our experience from beginning to end exceeded our expectations and put our minds at ease. Aqua handled all the permits and back and forth with the village. They kept us up to date on permitting, potential dig and install date. They also kept our landscaper in the loop and received input from him as needed throughout the permit process and after install as it related to grading. Due to vendor availability, Aqua was able to install our pool ahead of schedule which allowed us to begin swimming at the beginning of the season vs middle of the season. Everyone was professional and easy to work with. Even after Aqua completed the install, they are always available for questions. We have used text message and Facetime to get questions answered about the equipment or just general new pool owner questions. Tony has been very responsive and so helpful. The only regret we have is not doing it back in 2019 when we first entertained the idea. I highly recommend Aqua Pools and Tony for all the hard work and making this huge purchase an easy and smooth process. Looking forward to making great family memories in our new...

Last year we started kicking around the idea of getting a pool. We talked with a few companies, even had them to our home. Surprisingly, we never even heard back from some of them. That wasn’t the case with Aqua Pools. Whether we met at our home or at the store, there was always someone available to answer our questions. Tony was very helpful and super patient with us, too. An in ground pool is a huge investment and we definitely took our time in deciding what we wanted, etc. Knowing how slammed Aqua and other companies were last year, I was very impressed with Aqua and Tony. We were never pressured to move along and decide faster. We were never pressured to spend more money. We talked thoroughly about the timeline, what to expect throughout the process and what their responsibilities and ours would be. My phone calls or texts have always been answered in a timely fashion as well. We were realistic that perhaps there could be delays or hiccups along the way. With the ongoing pandemic, anything could happen. We also realize we are not the only customer of theirs, yet somehow they always treated us as such and we greatly appreciated the customer service. When our village required a change, Aqua took care of it. They never tried to charge us more money for the extra dig that was being required, labor or material. It was amazing to watch the fiberglass pool be delivered and how they get it back to the yard. It really took a crew to get it done and everyone was very pleasant throughout that process, too. Aqua Pools also worked to coordinate with our landscaper as well which was super helpful. Our pool is up and running as of a couple of days ago. We had a wonderful experience and have already recommended Tony and Aqua to our friends. Thank you for helping us to create the perfect oasis for our yard!! Don’t hesitate to give Aqua Pools your...

Tony is awesome to work...

Very good experience in selecting a pool and learning all the details we needed to move forward. Tony answered all our questions and really made us confident in the decisions we...

Currently under construction but still open for business Had to have water tested Helpful and very knowledgable staff Took time to explain what was needed and...

Currently under construction but still open for business Had to have water tested Helpful and very knowledgable staff Took time to explain what was needed and...

Shout out to Sandy for the great customer service and figuring out the help that was needed to cover the pool. She was nice and answered in a timely manner. We needed a cover replacement since our old one was ripped and they did replace it however we had trouble putting it on. It seemed the new one was short so Sandy sent out the team to check on the issue and surprisingly they covered it they did fantastic job. I highly recommend them. Thank you so...

Gage was great to work with! He made the pool buying process very easy. He was very responsive, thorough and made great recommendations on what options were must have's vs. nice to have. Thanks...

I have been using Aqua Pools in Homer Glen since 2013. They have done an amazing job addressing my concerns and maintaining my pool and hot tub. Bill is great to work with! He answers all my questions promptly and has taken the time to teach my young son the proper maintenance each week. Thank you Bill! Look forward to working with you and Aqua Pools next...

This is the 4th summer with our pool but the first year that we had weekly maintenance. I couldn't be happier. Thanks to Bill, our pool never looked better. Bill came weekly and took great care of the pool and balanced the chemicals. For the first time, the water wasn't cloudy, foggy, discolored, etc. I learned quite a bit from him. Bill was professional, reliable, responsible, and friendly. Because of him, we had a much better pool experience this season. We are very grateful and will look forward to working with him again next...

We had our pool installed by Aqua this summer. The process from the initial sales visit to the end has been excellent. Once we decided to move forward we had direct contact with the salesman and the owner throughout the entire process and they were always responsive to our questions. Every crew that came to our home were very nice and considerate. Of course there were small problems along the way (there are always issues with large projects) but Aqua has stood behind their product 100% of the way. Between the communication and honesty we never once felt nervous about our decision. I can’t tell you if they were the cheapest or the most expensive. We never shopped around. We decided to go with Aqua because we knew other people who had aqua pools. I am so glad we went with word of mouth because the process has been great. I would recommend Aqua to...

Great...

We have had such a great experience with Aqua Pools! Tony was wonderful to work with and Jim was a fantastic project manager (always willing to answer my questions in a timely manner). We have been enjoying our pool all season long and are sad to have to close it next month. We also use Aqua Pools for our weekly pool maintenance and Bill has been excellent. He is always so friendly and takes the time to explain what he is doing and why. I really appreciate the customer service he provides! My husband and I can't say enough good things about them! We are very pleased with our decision and would recommend them in a...

We've use Aqua pools for many years and have always found the staff and the service to be excellent. They installed two pools over the years and not one problem so...

Jim, Nicky n Bill are very knowledgeable and helpful. Overall the best store. I highly rate...

Nicky was very professional and...

Had what I needed, the young man helping me out was...

Very friendly and helpful staff with a lot of...

Good selection of pool & hot tub chemicals, fair...

I’ve been to Aqua Pools many times over the last 10 years. Fair prices and knowledgeable...

The staff and management here are always so...

Enjoy the steak...

They are the best, always very helpful! Thanx so much Nicki! Mag and Gracie love...

I have been using Aqua Pool for over three years now. Bill does an amazing job of keeping our pool clean every week. As a first time pool owner, I can’t say enough about how valuable he has been in teaching me about my pool and helping me address different concerns. I highly recommend Aqua...

Great quality pool builders, always use the latest technology. Impeccable service, and make a great quality...

So knowledgeable. Very...

Our family is grateful to Mike Jagodzinski for promptly diagnosing the problem with our auto cover motor and opening the pool cover manually. He went over and above by coming to our house on Saturday within hours of calling Aqua Pools. We highly recommend Aqua Pools for all of your pool...

Excellent service and expertise that keeps my pool looking and feeling great! Never recommend chemicals when I don't need them. Very...

Always...

We had a new liner installed and it's beautiful! We ran into a few issues with weather and a cracked drain but Aqua Pools handled both with such professionalism. The installation crew was outstanding and I would definitely recommend calling them for your pool...

Water tested for hot tub. Friendly, very helpful staff to test and recommended chemicals to balance hot...

Great price, first time pool owners, beautiful design, Jim is the best! We no nothing about pools so aqua pools service every Tuesday to clean, etc. Love our salt water pool!! Highly recommend this company!! Bill is our service man that services and cleans our pool every Thursday! Thank you...

OK I would like to say that I would like to say that Aqua Pools is a fabulous pool company to deal with. Especially ever since Bill Eiler came to clean our pools. are pools is looking the cleanest that it ever has and I sure hope he comes next year because he is 100% dedicated to doing good work and I think he should be recognized. Thank you Debbie...

Bill Eiler services my pool and does a great job. I highly recommend...

Our pool is 20 years old and its the second one Aqua Pools has installed for us. Bill handles all of our repairs and maintenance and the pool always looks...

Very helpful and...

We had a fiberglass pool installed this spring and Jim Jr and his crew were great. Very professional and easy to talk to. Any project of this scale will have have issues but Jim Jr was always accessible and resolved any issues that came up. Aqua pools installs over 100 pools a season and shows by their knowledge from start to finish. I proudly tell everyone that Aqua pools installed our pool and would absolutely recommend...

Very good service and informative...

All your pool and spa needs. Smart people and resonably priced...

Awesome! I love this place. I didn’t know anything about owning a pool and they helped me in every aspect. Opening, maintaining, and closing the pool is a breeze with...

Stopped in the store yesterday to have our water tested, as well as ask some questions about our filter. They provided excellent customer service and did not try to up-sell me on products I did not need. This is very refreshing compared to other pool providers in the...

Great service and very knowledgeable for all you pool spa and the green...

my wife and i called and shopped 5 other pool stores in joliet and orland park area..aqua pools came in with lower price and better value,jim jr. explained the pros and cons of all features and prices.The construction proccess was flawless.they found a pool that fit our yard..highly recommend aqua...

We recently purchased a floor model spa from Aqua Pools. Shane was a fantastic salesperson and made us feel very comfortable with our purchase. After a minor hiccup, Jim jr. stepped up and helped us out. We are extremely satisfied with our spa and the customer service so far has been...

They may be small in their showroom but they always have what I've been looking for in the big mega stores! And you get quick friendly...

friendly honest...

Aqua pools is the best!! Jim & Shane were great to deal with from start to finish. They were always available for questions and concerns that I had. The pool turned out fantastic, my family and I couldn't be happier. I shopped around multiple companies before choosing Aqua Pools and was surprised to find out how similar the pricing was, so chose Aqua based on the service they demonstrated during the initial consultation and was not dissapointed, these guys are real professionals. There is no doubt that I will continue to use Aqua Pools going forward for my pool maintenance and...

Good service and prices are...

We had an emergency when our automatic pool cover would not open. It was a Friday at 2:30 and we had 30 people coming over to swim at 5pm. They sent someone out the same day, fixed the problem and even verified that the part was under warranty, which saved us money. I would highly recommend...

Always great service Always have what we're looking...

Very helpful,...

A little...

Excellent, very knowledgeable...

Jim and his employees are absolutely the best. The entire team is courteous and professional. As a first time pool owner, we had no clue what to do. They took the time to teach us and help us enjoy our pool. They also helped us get our backyard set up with a new Green Egg and all the necessary accessories. Not once did we ever feel pressured, sold, or hurried. Wouldn't recommend anyone else. Nicest and most honest people you'll ever meet. They truly go above and beyond to make sure you're happy with the service and...

Everything you need for your pool or hot tub is...

I can always find what i need here. Friendly staff, very knowledgeable about...

Jim was awesome during the whole process. price was great, service was great, pool turned out great!. Service after the install was great and I was able to text Jim whenever I had questions no matter what day of week or what time, all round great...

Tony opened our pool and he discovered we need new motor. Went out of his way and came on Sunday of Memorial Day weekend and fixed it. Great service and very professional. Highly recommended. Go Aqua...

Friendly, knowledgable, and caring staff along with some of the best contractors the state of IL has to offer. This place has a bunch of different types of pools for you to choose from and the owner Jim will work with you on price. I bought an above ground pool here for my kids and ever since then it has become a nice family activity during summer...

I came to Aqua Pools to get some pool supplies. I needed a pool cover that did not suck. Thankfully Aqua Pools had a ton of good quality pool covers for me to buy. The staff were really nice and the owner Jim was very friendly. I got a good deal on my pool cover and would recommend Aqua Pools to anyone needing pool...

I have been to their Worth IL storefront and was impressed by the service recieved at that location, so I recommended my friend go here to get his pool. I went with him and was impressed by how flexible they were with price for the inground pool that John was purchasing. John my friend ended up committing to buying a pool from here a week ago just in time for summer. Great...

I highly recommend Aqua Pools. I had a pool built in my back yard. They explained the procedure step by step and they had a 3D design of what the pool would look like when it's done. Their prices are very reasonable and they did a fantastic job. They have great customer service. You can't go wrong with these...

I initially called five pool companies in Illinois to give us an estimate on a pool. One made an appointment but never showed up, the other came by but did not give us an estimate, the next one had issues with communication, and then finally we found a company that actually gave us a quote--Aqua Pools We decided to go with Aqua Pools because Jim wasted no time with none sense talk and went straight to the point. Jim told me that there things I can use to accent my pool and that I should not try other ideas so that I can save money. Aqua Pools was main motivation here was to genuinely help us with out needs and not just to earn a dollar. This is why I will always refer Aqua Pools to all my friends and family. I felt comfortable with Aqua Pools. Their customer service is excellent. Always available and never experience any wait time. The pool turned out to be better than ever and its all thanks to Jim and his staff at Aqua Pools Thank you Jim for the great work. And everyone else who was behind the scenes to make our dream pool come...

Just wanted to give these guys a shot out. I now been to both their locations and once again, I was not disappointed. I came to get some pool supplies and the customer service here was just top notch. Never disappointed, highly...

Great pool and service. Had to replace the one I had because someone else screwed up a miner repair job. Have been dealing with them for two years now and will never steer you wrong. If you need a new pool, supplies, or repairs, go to Aqua Pools. Bill and the gang are friendly and helpful. Tell them Ray and Terry sent you. They know who we...

I referred my mother to this place to purchase a pool. These guys are great, my mother bought herself an inground pool about a year ago and she has been enjoying it every summer ever since. They will answer any questions you have and they offer the best pools...

Wide variety of selection, friendly staff and reasonable prices. And to top it all off the owner will sit down and discuss with you about your payment options and answer any questions you may have about your pool purchase. Highly...

Aqua pool is the only pool store I use. Angie is the best followed by a fun staff Go aqua...

Great place to work with the best...

They do a great job of keeping the pool clean. They are replaced our filter and reprogrammed the controller to save energy. They only take payment after finishing the job to satisfaction. To anyone looking for a pool guy, my advice would be to stop screwing around and call Aqua Pools Online now! You will wonder why you didn't call before. I sure did! I don't think I need to explain things any further. Highly...

Jim and his staff at the Homer Glen store are the most knowledgeable and helpful people around. They have great products and was able to show me several options based on what I told them I was looking for. It was a very positive experience and I definitely recommend them. Thanks again Aqua...

I purchased a spa from the Homer Glen store and I can't say enough about my positive experience. The sales staff is friendly and helpful. They didn't try to sell me something I didn't need. They focus on what I was telling them I wanted and they showed me a few options and helped me make the choice that made most sense for me. I have been back there a few times with questions about maintenance, etc... and they always were able to help/answer my problems. Not only that, they really tried to explain to me what was going on with my spa so that in the future, I would have the knowledge and know what I need to do. That for the great experience and continue support!!! Definitely recommend and will be going...

Aqua Pools did an outstanding job from start to finish. After talking to several other pool companies we chose Aqua Pools. Jim was always available to answer our questions in a professional and courteous manner. They delivered what they offered and came in on time and within budget. We couldn't be happier. Thank you to Aqua Pools and...

My experience with Aqua Pools has always been great. The owner as well as the crews take the time to explain things and work through the project...

It is always a pleasure working with aqua pools. Their knowledge and experience is second to none and I recommend them to all to my friends and family. Nick H. Tinley...

We are the Pool and Spa Professionals! Every aspect of your pool and spa will be taken care of when you stop by and see us, call our service department or, have an experienced tech come to your...

These guys and gals know their stuff. Any question that I ever came up with, these guys could answer it - or get back to me with the correct answer very shortly. Its a high quality, family-owned...

Aqua pools is amazing! From their knowledge, to their customer service, hands down an amazing pool installation company! We had Aqua custom design and install our in-ground lagoon/sport pool in 2008 and have enjoyed it every single summer ever since. They are so very knowledged and are always there for us when we have any questions, or need advice! Amazing people, amazing pool! Very happy we decided to go with Aqua Pools! Thank you for our backyard paradise Aqua! The...

Great service and prices you can trust them good family company .Had my pool liner replaced and they did a fine...

They're a small, family-owned store, so it is alot easier to ask questions and get help when your pool starts turning green. Most of the people who work there know their stuff about pools compared to some other places I know. They do free water testings and so far, all their suggestions has kept our pool in good condition. The only drawback is the phones they have. A few times I called I got the busy signal and once I was kept on hold for awhile. Other than that, very friendly and helpful...